Refund Policy

Return & Exchange Policy

Last Updated: August 30, 2026

At Horvix, we carefully check every order before dispatch to ensure you receive the correct product in perfect condition.

3-Day Return & Exchange Policy

You may request a return or exchange within 3 days of receiving your order.

To be eligible, the product must be:

  • Unused and in its original condition.

  • Returned with its original packaging and accessories.

  • Free from any damage caused by the customer.

If the Mistake Is From Our Side

If you receive:

  • The wrong product

  • A damaged product

  • A defective product

  • An item different from what you ordered

Horvix will arrange the exchange at our own expense, including the applicable return and replacement shipping charges.

Please contact us within 24 hours of delivery and provide your order number along with clear photos/videos of the product and packaging.

Change of Mind or Customer-Related Reasons

If you want to return or exchange an item because of a change of mind, personal preference, size preference, or any other reason not caused by Horvix, the customer will be responsible for all applicable return shipping charges.

The product must still meet our return conditions and be unused with its original packaging and accessories.

Refunds

Refunds are only applicable where approved by Horvix. Once the returned product has been received and inspected, the refund will be processed through the applicable payment method.

Any applicable shipping or return charges may be deducted from the refund amount.

Non-Returnable Conditions

We may not accept a return or exchange if the product:

  • Has been used or worn.

  • Has been damaged by the customer.

  • Is missing its original packaging or accessories.

  • Has been modified or altered.

  • Shows signs of misuse or improper handling.

How to Request a Return or Exchange

Contact Horvix Customer Support within the applicable return period with:

  • Order number

  • Reason for return/exchange

  • Clear photos/videos of the product

Our team will review your request and guide you through the process.

Note: Return or exchange requests made after 3 days from delivery may not be accepted.

Thank you for shopping with Horvix.